Welcome to LINDA FARROW Sales, where British heritage meets contemporary eyewear excellence. Below you’ll find answers to our most commonly asked questions about our luxury products and services.
About Our Products
What styles of eyewear does LINDA FARROW offer?
Our collections feature iconic British craftsmanship across multiple styles including:
- Aviator – Classic aviation-inspired frames
- Cat Eye – Timeless feminine silhouettes
- D-Frame – Bold geometric designs
- Oversized – Statement-making proportions
- Hexagon & Oval – Modern takes on traditional shapes
How do I choose the right frame for my face shape?
Our By Gender and frame shape categories help guide your selection. For personalized recommendations, please contact our Chicago-based customer service team at [email protected] with photos or descriptions of your preferred styles.
Are LINDA FARROW glasses suitable for prescription lenses?
Yes, our Opticals collection is specifically designed to accommodate prescription lenses while maintaining our signature aesthetic. All frames come with protective cases and authentication documentation.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store complete payment details on our servers.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order – we’ll make every effort to accommodate your request if the order hasn’t yet entered the shipping process.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries worldwide (excluding select regions in Asia and remote areas). During checkout, our system will confirm if we can ship to your location.
What are my shipping options?
We offer two premium shipping services:
- Standard Shipping ($12.95): Via DHL or FedEx, typically arrives within 10-15 business days after our 1-2 day processing period
- Free Standard Shipping: For orders over $50 via EMS, typically arrives within 15-25 business days after processing
Will I need to pay customs fees?
International orders may be subject to local import duties, taxes, or customs fees which are the responsibility of the recipient. These charges vary by country and are not included in your order total.
How can I track my order?
You’ll receive tracking information via email once your order ships. For any delivery inquiries, our customer service team is available at [email protected].
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original condition with all packaging and authentication documents. Please contact us to initiate a return.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on earrings or any customized/personalized items unless faulty.
How long do refunds take to process?
Once we receive your return, please allow 7-10 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our Chicago-based team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is LINDA FARROW Sales located?
Our headquarters is at:
1970 Patterson Fork Road
Chicago, US 60605
1970 Patterson Fork Road
Chicago, US 60605
For any questions not covered here, please don’t hesitate to contact our customer service team. We’re committed to ensuring your LINDA FARROW experience reflects the same excellence as our British-crafted eyewear.