At LINDA FARROW Sales, we take pride in our British-crafted eyewear and want you to be completely satisfied with your purchase. Should you need to return or exchange any item from our premium collections, please review our policy below.

Return & Exchange Eligibility

We accept returns and exchanges for most items within 15 days of delivery, provided they are in original condition with all packaging and tags intact. Please note:

  • Items must be unworn, undamaged, and free from alterations
  • All original protective films must remain on lenses
  • Cases and accessories must be included
Non-Returnable Items: Based on our product categories, the following cannot be returned or exchanged:
  • Custom prescription lenses (Opticals category)
  • Items marked as final sale in New Season Arrivals

Return Process

To initiate a return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using the template below.
  2. Wait for Authorization: Our Chicago-based customer service team will respond within 1-2 business days with return instructions.
  3. Ship Your Return: Package the item securely using the original packaging and include all documentation. We recommend using a trackable shipping method.
  4. Inspection: Upon receipt, our quality team will inspect the returned items (typically within 3-5 business days).
  5. Processing: Once approved, your refund or exchange will be processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For exchanges, we will cover the cost of shipping the replacement item via our standard shipping method.

Refund Information

Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 5-10 business days after approval
  • Original Shipping Costs: Non-refundable unless return is due to our error

International refunds may take additional time depending on your bank’s processing period.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Specify your desired exchange item (from current collections like Aviator, Cat Eye, or Oval frames)
  3. If the new item is of higher value, you’ll be invoiced for the difference
  4. If of lower value, we’ll refund the difference

Return Request Template

Please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear LINDA FARROW Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item to return: [Product Name, e.g., “Aviator Sunglasses – Black”] – Reason: [Please specify] – Preferred resolution: [Refund/Exchange for (specific product if known)] I confirm the item is in its original condition with all packaging and tags intact. My contact information: – Full Name: – Email: – Phone: Please provide return authorization and instructions at your earliest convenience. Sincerely, [Your Name]

Contact Information

For any questions regarding returns or exchanges:

LINDA FARROW Sales
1970 Patterson Fork Road
Chicago, IL 60605
United States
Email: [email protected]

We appreciate your trust in our luxury eyewear collections and strive to make every aspect of your LINDA FARROW experience exceptional, including our returns process.