At LINDA FARROW Sales, we are committed to delivering our premium British-crafted eyewear to your doorstep with care and efficiency. Our policies are designed to ensure complete satisfaction with every aspect of your luxury shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery timeframe: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery timeframe: 15-25 business days after shipment

Note: Shipping to Asia and certain remote regions may not be available. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

Eligibility

We accept returns and exchanges for most items within 15 days of delivery, provided:

  • Items are in original condition with all packaging and tags intact
  • All original protective films remain on lenses
  • Cases and accessories are included
  • Items are unworn, undamaged, and free from alterations

Non-Returnable Items:

Based on our product categories, the following cannot be returned or exchanged:

  • Custom prescription lenses (from our Opticals category)
  • Items marked as final sale in New Season Arrivals

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request using the template below.
  2. Wait for Authorization: Our Chicago-based customer service team will respond within 1-2 business days with return instructions.
  3. Ship Your Return: Package the item securely using the original packaging and include all documentation. We recommend using a trackable shipping method.
  4. Inspection: Upon receipt, our quality team will inspect returned items (typically within 3-5 business days).
  5. Processing: Once approved, your refund or exchange will be processed.

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Specify your desired exchange item (from current collections like Aviator, Cat Eye, or Oval frames)
  • If the new item is of higher value, you’ll be invoiced for the difference
  • If of lower value, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. For exchanges, we will cover the cost of shipping the replacement item via our standard shipping method.

Refund Information

Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 5-10 business days after approval
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • International Refunds: May take additional time depending on your bank’s processing period

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear LINDA FARROW Sales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Item to return: [Product Name, e.g., “Aviator Sunglasses – Black”]
  • Reason: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specific product if known)]

I confirm the item is in its original condition with all packaging and tags intact.

My contact information:

  • Full Name:
  • Email:
  • Phone:

Please provide return authorization and instructions at your earliest convenience.

Sincerely,

[Your Name]

Contact Information

For any questions regarding shipping, returns or exchanges:

LINDA FARROW Sales
1970 Patterson Fork Road
Chicago, IL 60605
United States
Email: [email protected]

We appreciate your trust in our luxury eyewear collections and strive to make every aspect of your LINDA FARROW experience exceptional.